Here's some resources our support team has put together to help you along your way.
YouTube ChannelCheck out our YouTube channel, which has lots of helpful video guides, here!
KnowledgebaseWe have a knowledgebase filled with helpful guides over at https://help.pebblehost.com! Make sure to check there to see if your question is answered there.
How to access your server's files (using FTP)
What are Dedicated IPs
How to connect a domain to your server
Choosing a server version
How to install & configure LuckPerms
How to add sub-users to your server
How to change your server's version/JAR File
What are Preinstalls and how do they work?
How to install forge
How to make a timings report with Paper
And many more!
Contact our team
If you've looked through everything above and are still stuck, there are multiple ways to contact our 24/7 support team!
Discord SupportWe have a friendly, active Discord community which you can join using the invite link https://pebblehost.com/r/discord.
Just join the discord and ask your question in the #support channel - or if you want to speak to the team privately open a ticket by typing /ticket.
Please note that certain issues can only be dealt with via a billing ticket, such as refunds, or upgrades.
Billing TicketYou can submit a ticket on our billing panel at https://billing.pebblehost.com/submitticket.php.
The team might take slightly longer to reply to billing tickets however please don't "bump" the ticket or reply back multiple times, as we answer tickets in the order of longest wait time since your last reply.
To make sure we have all the details needed to help you, please ensure you include all relevant information for example console logs (which can be sent via MCPaste), the server ID in question, and a detailed description of the issue. Additionally, please make sure you've logged into your account so we can verify who you are!